Customer Care Offer
What is the Customer Care Offer?
Discover the exclusive Customer Care Offer available on any new Mercedes-Benz model. This special package seamlessly integrates two of Mercedes-Benz Financial Services' most sought-after vehicle care products:
- Premier Prepaid Maintenance
- First Class Interior and Exterior Protection
By including the cost of these premium services directly into your vehicle's price agreement, we ensure your luxury experience is not only effortless but also cost-effective from the moment you drive off the lot.
Learn more about First Class Protection here
How does the offer work?
Begin by selecting your preferred length of maintenance—choose from two, three, or four prepaid services. Then, decide if you want the exclusive DuPont™ nano ceramic coating applied to the exterior, interior, or both, enhancing your luxury experience.
Here's how it works:
- Calculate the Total: Add up the cost of your chosen maintenance services and the nano ceramic coating.
- Reduce Your Initial Cost: Subtract this total from the Manufacturer's Suggested Retail Price (MSRP) of your new Mercedes-Benz.
- Add Value Back: The cost of these premium services is then integrated back into the vehicle's price, bringing you back to the original MSRP.
This clever pricing strategy not only maintains the value of your investment but significantly enhances it. You'll drive away with a vehicle that's protected, maintained, and poised to deliver peak performance for years, all while ensuring your dollar goes further.
Observe pricing for First Class Protection here
Customer Care Offer FAQ
Is this offer available on Certified Pre-owned or Pre-owned Mercedes-Benz models?
No, the Customer Care Offer is only available on new retail Mercedes-Benz models.
Is this offer available on new leases?
While Mercedes-Benz vehicles being leased are eligibile for this offer, it may not be the most advantageous selection of First Class Protection products for the ownership type; we advise to consider substituting the First Class Interior & Exterior Protection for the First Class Lease Protection in lease scenarios.
Is this offer available at any Mercedes-Benz retailer?
No, this exclusive offer is available only at Mercedes-Benz of Marion; however, the benefits of any Mercedes-Benz First Class Protection product can be enjoyed at authorized Mercedes-Benz retailers nationwide.
Customer Care Philosophy & the Road Ahead
Discover our Customer Care Philosophy and explore what's next for Mercedes-Benz of Marion, or dive into our eligible Customer Care Offer inventory to find what you need.
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